Frequently Asked Questions
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Customer Service FAQs
Memory Foam Products FAQs
Who do I contact if I need help?
If I buy this pillow and I am not satisfied, can I return it? How long is the warranty?
According to Amazon's return policy, if you are not satisfied, you can return it within one month. In addition, we will provide extended warranty service, if your pillow has quality problems within one year, you can contact us at any time, we will resolve your problem as soon as possible.
What is the difference between a Traditional pillow and a Contour pillow?
Traditional pillows only support your head and neck while you sleep. The Contour Pillow is ergonomically designed to help support and align your head, neck, shoulders, and back in a neutral position to relieve head and neck problems.
Does the pillow cave in the middle after some time?
The material of our pillow is a polyether polyurethane foam sponge with slow rebound mechanical properties, which can shape a suitable shape according to the pressure of the human body, and then slowly return to the original shape. And because of their special design and construction, these premium pillows are exceptionally supportive and comfortable.
How do I take care of my pillow?
Daily: Fluff up your pillow by hand every morning to help it maintain its shape.
Weekly: Wash your pillowcase every 1-2 weeks to keep it clean.
Monthly: Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow.
Are your products free from toxins and harmful chemicals?
Our pillows are made from CertiPUR-US approved memory foam and are free of toxins and harmful substances.
Why my pillow is flat after opening the package?
Because the pillow is a compressed package. Combined with long-distance transportation, the pillow takes more time to bounce back. If cannot rebound after 48 hours, please press it with your hands to make it rebound to normal.
Is this pillow a secondary sale? There are black hairs on the pillow.
Our pillows are all new and will not be resold. If you see a small amount of black capillary objects, this is the pillow fiber material, please use it with confidence.
Why do I feel more pain after the first use?
A: If you've never used a pillow like this before, you may experience some discomfort during the first two weeks while your body is trying to adjust to the correct position. After your head, neck, back adjusted to neutral position, your neck pain will be relieved.
How do I get rid of the memory foam scent?
A: It is normal for new memory foam to have a slight odor. Don't worry, this odor is harmless to the human body, and the odor will dissipate within 48 hours. Remember that new foam smells harmless because our foam is CertiPUR-US certified to keep you safe.
Is the donut seat wheelchair suitable?
Of course. HOMCA donut seat cushion is made of high-quality high-density rebound memory foam, which can provide great comfort for long-term seating. Suitable for multiple scenarios.
What is the weight limit for a donut seat cushion?
The donut seat cushion is made of high-density memory foam, which can slowly rebound after bearing different weights.
How can I obtain the best possible sleeping experience with my HOMCA Pillow?
●For side sleepers: Simply use the wing side of the pillow. You can rest your entire shoulder close to the pillow and place the arm on the armrests to reduce the numbness.
●For back sleepers: Use both sides of the pillow, the natural traction of the neck and head support can reduce the pressure on the posterior skull, reduce snoring, and improve sleep quality.
●For stomach sleepers: Use the wing side of the pillow while relaxing both of your shoulders and arms with the pillow. This will ensure that your neck does not feel stiff in the morning.
Can it be used for post-surgery recovery?
This product isn’t a medical product. If you need to use it for rehabilitation, please ask your doctor for advice.
Inflatable Products FAQs
How much body weight will the camping sleeping pad support?
Less than 550lbs.
How to quickly inflate a camping sleeping pad?
HOMCA camping sleeping pad is designed with an acceleration foot pump that can be inflated with feet or hands in less than 1 minute. Remember to make sure to close the deflation hoods under both pillows when inflating.
What are the dimensions of the Inflatable Foot rest Pillow?
Can the Inflatable Foot rest Pillow be used on plane?
Most long flights allow using the travel footrest pillow. Please inflate and use it after a smooth flight. We recommend that you check with the airline before you travel!